Contact Information for Support/Handling Complaints
Kozee Vietnam Co., Ltd. is dedicated to providing the best shopping experience and attentive customer service. If you encounter any issues, questions, or dissatisfaction with Kozee's services, please contact us immediately through the following channels:
1. Customer Service Hotline
- Phone Number: 0852.31.61.81
- Working Hours: 8:00 AM - 9:00 PM every day of the week
2. Email
- Email Address: info@kozee.com.vn
- Please provide detailed information about the issue, including the order code and any images (if available) for the most efficient support.
3. Online Chat
- Visit the Kozee website at kozee.com.vn and click the chat icon in the lower right corner of the screen to chat directly with our customer service staff.
- Support Hours: 8:00 AM - 9:00 PM every day of the week
4. Official Fanpage and Zalo
- You can send a direct message through Kozee Vietnam's Facebook fanpage or Kozee's official Zalo account for support.
- Fanpage Link: Kozee Vietnam Facebook
- Zalo Official: Kozee Vietnam Zalo
5. Company Office
Address: 434 Liên Phường Street, Phước Long B Ward, Thủ Đức City, Ho Chi Minh City
Working Hours: Monday - Saturday, 8:00 AM - 5:00 PM (excluding holidays)
Please contact us by phone in advance if you plan to visit the office for the best support.
Complaint Reception and Handling Process:
- Step 1: Receive the customer's complaint information through the channels listed above.
- Step 2: Forward the complaint to the relevant department for verification and clarification within 1-3 working days.
- Step 3: Propose a resolution plan and notify the customer.
- Step 4: Implement the resolution and update the customer on the handling status.
- Step 5: Record feedback and close the case.
Kozee is committed to promptly, objectively, and effectively handling all customer feedback and complaints to achieve the highest level of satisfaction. All customer information will be kept confidential and used solely for the purpose of resolving complaints.
We are always ready to listen and support our customers. Thank you for your trust and partnership with Kozee!