Shipping Policy

     Kozee Vietnam Co., Ltd. is committed to providing customers with fast, safe, and reliable shipping services. We collaborate with top-tier delivery partners to ensure a smooth shipping process.

1. Shipping Coverage

  • Kozee offers nationwide delivery services across all 63 provinces of Vietnam.

2. Shipping Time

  •      For domestic orders:
    •      Urban areas: Delivery within 1-2 working days.
    •      Suburban and rural areas: Delivery within 2-5 working days.
  •      The above time frame is calculated from the moment the order is successfully confirmed, processed for packaging, and dispatched.

3. Shipping Fees

  •      For domestic orders:
    •      Orders valued at 500,000 VND or more: Free shipping nationwide.
    •      Orders under 500,000 VND: Shipping fees range from 20,000 VND to 40,000 VND, depending on the area.

4. Order Tracking

  •      For every order, Kozee provides an order code via email or text message.
  •      Customers can track their order status by visiting the "Track Order" section on the website and entering the order code.
  •      Additionally, Kozee's system will continuously update the order status via email, allowing customers to know the current stage of shipping.

5. Other Shipping Regulations

  •      Depending on the nature and value of the order, we will select the appropriate carrier to ensure the safety and aesthetics of the goods.
  •      Kozee is responsible for the goods until they are delivered to the customer’s address; any risks thereafter (except for manufacturer defects) are beyond our compensation scope.
  •      For fragile and perishable items, we will add extra shockproof and impact-resistant packaging to minimize damage during transportation.

     If you have any questions or special requests related to shipping, please contact Kozee's Customer Service for dedicated support. We are always ready to listen and meet all your needs.

     Thank you, and we wish you an enjoyable shopping experience at kozee.com.vn!